Post: Managing consultation responses

Urban Intelligence

Managing consultation responses

Published On: 20th January 2026

LB Hounslow and Chesterfield BC tested new digital tools for managing consultation responses.

  • Outcome: Hounslow reduced the time and cost of processing responses and improved consistency across consultations which freed up officer time for engagement and plan making.
  • Scale and approach: Pilot project delivered by planning teams from both councils working jointly with an external supplier and supported by service designers.
  • Technology used: The councils worked with Urban Intelligence to develop and test new response management features within the existing PlaceMaker platform.

Details are here.

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