Managing consultation responses
LB Hounslow and Chesterfield BC tested new digital tools for managing consultation responses.
- Outcome: Hounslow reduced the time and cost of processing responses and improved consistency across consultations which freed up officer time for engagement and plan making.
- Scale and approach: Pilot project delivered by planning teams from both councils working jointly with an external supplier and supported by service designers.
- Technology used: The councils worked with Urban Intelligence to develop and test new response management features within the existing PlaceMaker platform.
Details are here.
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